Category - Account

If you have forgotten your password or wish to change it, please use the password reset form. Password reset request form Enter your e-mail address and click [Reset password]. An e-mail will be sent to this address if it corresponds to a known user. New password entry form Use the link in the e-mail. The …

If you receive an email stating “Your GeneaSofts.Com account must be verified before you can access your purchase history”, this means that you used your email address to make a purchase before your user account was created on the site. When your account is created, we automatically check whether a purchase has been made using …