Why do I need to check my account?

If you receive an email stating “Your GeneaSofts.Com account must be verified before you can access your purchase history”, this means that you used your email address to make a purchase before your user account was created on the site. When your account is created, we automatically check whether a purchase has been made using the e-mail address indicated for your account. In this case, verification is necessary to ensure that the purchase is associated with your user account.

Follow the information and links provided in the e-mail to perform the verification.

In case of difficulty, please contact our helpdesk.